Director of Learning Management System (LMS) and Technical Support, Robert Half

Director of Learning Management System (LMS) and Technical Support

Robert Half

Location:

United States, West Conshohocken

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support.

Job Responsibility:

Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS
Provide guidance, performance management, and detail oriented development to direct report(s)
Analyze training data to generate insights and enhance LMS performance
Develop policies, govern, and automate LMS processes
Utilize strong problem-solving skills to address technical support issues and user adoption challenges
Collaborate effectively with IT, HR, L& D, and leadership teams
Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions
Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution
Manage complex IT issues, addressing complaints and resolving problems effectively
Implement data-driven decision-making through custom reports and analytics

Requirements:

Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS
Provide guidance, performance management, and detail oriented development to direct report(s)
Analyze training data to generate insights and enhance LMS performance
Develop policies, govern, and automate LMS processes
Utilize strong problem-solving skills to address technical support issues and user adoption challenges
Collaborate effectively with IT, HR, L& D, and leadership teams
Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions
Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution
Manage complex IT issues, addressing complaints and resolving problems effectively
Implement data-driven decision-making through custom reports and analytics
Proficient in Cisco Technologies
Demonstrable knowledge of Cloud Technologies
Proficient in using CRM software
Familiarity with ERP - Enterprise Resource Planning
Knowledge of ERP Solutions
Experience with Backup Technologies
Familiarity with Computer Hardware
Ability to manage Contracts
Experience in managing Deployments
Proficient in providing Deskside Support

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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