Director of Rooms

• Oversee and manage Front Office, Maintenance, and Housekeeping Departments
• Work with Department Heads to manage day-to-day rooms operations
• Ensure guest satisfaction/loyalty and drive continuous improvement processes
• Assess hotel operational needs and proactively plan for exceptional guest service
• Review operational excellence requirements with department heads and implement/evaluate programs
• Participate in total hotel management activities as a member of the Hotel Executive Committee
• Review forecasts and direct hotel actions to maximize profitability, increase service levels, and improve team member satisfaction
• Ensure compliance with Greenwood Hospitality/Hotel Equities policies and procedures as well as brand standards
• Lead executive committee/department heads to meet or exceed profit, service, and team member satisfaction goals
• Speak with and respond to guests regarding service challenges
• Provide leadership, guidance, and assistance relating to the annual Budget
• Direct preparation of reports pertaining to the annual hotel Budget and Business Planning process
• Plan, organize, chair, and/or participate in various hotel meetings
• Analyze Department structure as it relates to operational effectiveness
• Develop skills and abilities of direct reports
• Assist General Manager in monitoring high potential Ambassadors and ensure their growth as leaders within the company

• High School diploma /Secondary qualification or equivalent
• Experience with Marriott and Forbes processes and standards is strongly preferred
• Advanced knowledge of hospitality and business management fields, especially Housekeeping, Maintenance, and Front Desk
• Considerable working knowledge of other hotel areas and skills to integrate and communicate information
• Ability to study, analyze and interpret complex activities or information
• Ability to make decisions with only general policies and procedures for guidance
• Highly developed communication skills in leading Ambassadors and guest satisfaction
• Excellent speech and written skills
• Excellent organization and project skills
• Excellent literacy skills
• Eye for detail
• Mobility to walk through the front and back of the hotel
• Passionate about people and service
• Strong communication skills
• Reading and writing abilities
• Basic math skills
• Problem-solving, reasoning, motivating, and training abilities
• Ability to work a flexible schedule including nights, weekends, and/or holidays

Experience with Marriott and Forbes processes and standards

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible spending account
• Life insurance
• Referral program