Director On-Property Change Management, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Bethesda

Category:

Human Resources

Contract Type:

Employment contract

Salary:

125600.00 - 175400.00 USD / Year

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Job Description:

The Director, On-Property Change Management, will plan and execute day-to-day change management activities for on-property associates affected by Marriott’s Digital + Technology Transformation. This multi-year program focuses on transforming Marriott’s technology and business process ecosystem to deliver the vision of becoming the world’s favorite travel company. Responsibilities include executing change management plans, managing readiness activities, and creating tailored communication materials.

Job Responsibility:

Develops and executes comprehensive change management plans and deliverables for on-property associates impacted by Marriott Digital + Technology Transformation
leads change impact assessment processes
manages and monitors change readiness activities
executes recognition plans, including gamification and awards
creates change management scorecards and analyzes adoption readiness metrics
designs, develops, and disseminates change communication materials

Requirements:

4-year degree from an accredited university
master’s degree strongly preferred
8+ years of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance
experience with large-scale business transformation, strongly preferred in hospitality
strong personal leadership, organizational, relationship-building, and negotiation skills
outstanding formal and informal presentation skills
self-starter with self-confidence, enthusiasm and strong customer service orientation
demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
excellent written and oral communication skills
experience developing clear, concise and logically written business communications, as well as delivering recommendations effectively to demanding audiences
ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
ability to work effectively in a complex, service-intensive, deadline-driven environment
ability to work with and influence cross-functional teams in a matrixed organization
ability to build strong relationships to leverage information and insights across key groups
ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
ability to be detailed oriented, while maintaining alignment with broader organization objectives
ability to juggle multiple projects and many stakeholders
basic project management skills
ability to complete deliverables with high quality and up to established standards
proficiency with Microsoft Word, Excel and PowerPoint applications

Nice to have:

Experience with large-scale business transformation, strongly preferred in hospitality
experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred

What we offer:

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off (including sick leave where applicable)
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave
health savings account (except for positions based out of or performed in Hawaii)
flexible spending accounts
tuition assistance
pre-tax commuter benefits

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Director On-Property Change Management