Director, Retail Intelligence, T-Mobile

Director, Retail Intelligence

T-Mobile

Location:

United States, Bellevue ▼

Overland Park

Frisco

Category:

-

Contract Type:

Not provided

Salary:

165800.00 - 224300.00 USD / Year

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Job Description:

The Director, Retail Intelligence will be a driving force in shaping the future of T-Mobile’s retail experience. As part of the Retail Innovation and Steering team, this role will apply the power of data, emerging technology, and industry insights to create transformative retail strategies that enhance customer engagement and fuel business growth. By deeply understanding consumer behavior, market trends, and competitive dynamics, the Director will help craft a forward-looking retail approach that positions T-Mobile as an industry and category leader.

Job Responsibility:

Analyze customer behavior trends and leverage data insights to optimize T-Mobile’s retail experience
Monitor industry trends and competitive movements
Leverage insights from experimentation markets
Assess and integrate emerging technologies
Lead strategic partnerships with top consultants, agencies, and technology providers
Develop traffic steering strategies
Oversee data and insights across T-Mobile’s retail portfolio
Provide insights and strategic recommendations on fulfillment innovation
Collaborate with senior leadership across Retail, Marketing, Consumer Sales, and Digital teams
Mentor and empower a high-performing team

Requirements:

10+ years of experience in retail, consumer experience, analytics, business strategy, or related fields
5+ years leading data-driven strategy, analytics, transformation, or retail innovation teams
Deep expertise in customer behavior analytics, spatial analytics, fulfillment metrics, and experimentation market insights
Strong understanding of traffic steering strategies, omnichannel fulfillment, and portfolio differentiation
Proven ability to evaluate emerging technologies and leverage AI-driven insights
Exceptional executive-level communication, problem-solving, and strategic influence skills
A strong commitment to inclusive leadership
Bachelor’s degree required
MBA preferred
Ability to communicate effectively across team and organizational boundaries
Strong business acumen, data-driven mindset
Excellent communication, negotiation, and influencing skills
Strategic thinking
The ability to gather relevant information and resources to inform decision making
The ability to understand and apply structured approaches to develop and implement effective strategies
Listen and understand a variety of points of view
Collaborative, yet influential
Flexible, self-starter, and comfortable working in a rapidly changing environment
Desire for a high level of responsibility and ownership
Creative problem solver and solutions provider
Ability to prioritize multiple projects
detail oriented and organized
At least 18 years of age
Legally authorized to work in the United States

Nice to have:

MBA
Experience in retail innovation
Experience in AI-driven insights
Experience in omnichannel fulfillment

What we offer:

Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

Additional Information:

Job Posted:

April 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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