Dispute Resolution Specialist, Randstad

Dispute Resolution Specialist

Randstad

Location:

Australia, Brisbane

Category:

Insurance

Contract Type:

Not provided

Salary:

130000.00 - 134000.00 AUD / Year

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Job Description:

Are you an experienced dispute resolution professional looking for a specialist role? We’re seeking a Dispute Resolution Specialist to manage complex complaints within our Internal Dispute Resolution (IDR) or External Dispute Resolution (EDR) teams.

Job Responsibility:

Independently manage complaints referred to IDR or AFCA, ensuring fair, well-reasoned decisions
Engage with customers and stakeholders professionally, providing expert guidance
Handle complex cases with strong analytical, negotiation, and resolution skills
Work closely with a supportive, experienced team to drive continuous improvement

Requirements:

Minimum 2 years' experience in dispute resolution, complaints management, or claims (General insurance preferred
open to Life/workers comp experience)
Strong knowledge of AFCA, regulatory requirements, and insurance dispute processes
Excellent communication, negotiation, and problem-solving skills
Ability to manage a dynamic caseload in a fast-paced environment

Nice to have:

Life/workers comp experience

What we offer:

Daily rate + super
Discounted off personal insurance
Industry-leading parental leave
Full Training Provided – Four weeks of comprehensive onboarding
Flexibility – ONLY 2 Days in the office

Additional Information:

Job Posted:

March 29, 2025

Expiration:

April 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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