Document Specialist, Client Onboarding, Citi

Document Specialist, Client Onboarding

Citi

Location:

Malaysia, Kuala Lumpur

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The position involves system setup, account opening and maintenance processes, risk management, quality assurance, customer communication, and potential involvement in MCA-related activities. Fluent English, attention to detail, and previous banking/financial services experience are required.

Job Responsibility:

Processes client’s requests related to system set up including signatories’ updates and documentation lodgment for Account Opening
Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes
Provides response to client and internal inquiries
Prepares documentation for archiving
Applies appropriate bank’s regulations while processing the requests
Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents
Documents operation procedure updates
Processes clients’ instructions ensuring the highest accuracy and effectiveness
Verification and authorization of data entered in the systems
Ensures all queries are dealt with in an efficient and timely manner
Escalates urgent/risk issues through the appropriate escalation channels
Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process
Has experience of managing wider teams and resolving various conflicts within the team
Should have exposure to MCA-related and risk & compliance activities
Performs other crucial tasks instructed by supervisors
Participates in trainings, projects, conference calls, systems’ testing
Ensures high levels of client satisfaction through strong product, process and client knowledge
Identifies and suggests process improvements
Assists in the implementation of validated process improvements
Understands procedures and controls for operational processes
Supports Manager with quality assurance process
Responsible for coordination of projects around internal processes
Participates in user acceptance test of new systems
Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function
Appropriately assess risk when business decisions are made.

Requirements:

4-6 years of work experience, preferably within banking domain
Bachelors/master’s degree
Good written & spoken communication skills
Excellent risk management orientation
Results orientation
Deep understanding of the global Citi network
Previous experience in financial services preferred
Knowledge of bank products in the scope of opening and maintaining of bank accounts
Customer communication experience (internal/external)
Flexibility, team spirit, loyalty
High attention to detail
Good PC skills (Excel, Word)
Fluent in both written and spoken English
Be able to work under pressure and to meet deadlines.

Nice to have:

Previous experience in financial services
Knowledge of bank products in the scope of opening and maintaining of bank accounts
Customer communication experience (internal/external)
Flexibility, team spirit, loyalty
High attention to detail
Good PC skills (Excel, Word).

What we offer:

Best-in-class benefits
Support for managing financial well-being
Opportunities for career growth
Equal opportunity for qualified applicants.

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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