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Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
Job Responsibility:
Supporting clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k
Managing and delivering SLA’s and KPI’s
Proactive Client and Broker interaction
Liaising with colleagues within different business areas
Removing hurdles in the process
Ensuring thorough claims process
Collating and recording all necessary statements and information
Requirements:
ACII or CILA qualified
Extensive knowledge and understanding of FCA procedures and TCF initiatives
Extensive knowledge of the insurance market
Extensive technical knowledge within the adjusting arena
Understanding of Client SLA compliance/productivity/quality requirements
Proven proficient working knowledge of scoping software and hand held device use
Good negotiation skills
To understand what matter to the customer and to put this first – putting yourself in their shoes
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