Duty Manager (Front Office), Marriott Bonvoy

Duty Manager (Front Office)

Marriott Bonvoy

Location:

Malaysia, Desaru

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility:

Serves as the property Manager on Duty
oversees all property operations
ensures highest levels of hospitality and service
resolves guest or property related situations
manages guest flow and questions
handles service issue tracking
maintains strong working relationships with all departments
communicates variations to established norms
sends MOD report to departments
strives to improve service performance
ensures compliance with policies and standards
emphasizes guest satisfaction
supports profitability goals
reviews staffing levels
reviews financial statements
manages guest experience
empowers employees
provides immediate assistance to guests
responds to guest problems and complaints
interacts with customers for feedback
participates in corrective action plans
records guest issues
assists in HR activities
participates in accident investigations
observes service behaviors
conducts facility inspections
celebrates team successes
ensures cross-training
administers property policies fairly
implements emergency plans

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

What we offer:

Inclusive, people-first culture
non-discrimination policy
global team environment
opportunities for personal and professional growth

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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