Duty Manager, Marriott Bonvoy

Duty Manager

Marriott Bonvoy

Location:

Indonesia, Bintan Lagoi Bay

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Job Responsibility:

Serves as the property Manager on Duty
oversees all property operations
ensures highest levels of hospitality and service
represents property management in resolving guest or property-related situations
manages the flow of questions and directs guests within the lobby
serves as Guest Relations Manager
handles tracking of service issues
maintains strong working relationships with all departments
communicates variations to established norms
sends MOD report to all departments daily
strives to improve service performance
ensures compliance with policies, standards, and procedures
emphasizes guest satisfaction
supports profitability goals
reviews staffing levels
reviews financial statements and performance data
manages guest experience
empowers employees to provide excellent customer service
provides immediate assistance to guests
sets a positive example for guest relations
responds to and handles guest problems and complaints
ensures employees understand customer service expectations
interacts with customers for feedback
participates in corrective action plans
records guest issues in tracking system
assists human resources activities
participates in investigations
observes service behaviors
conducts inspection tours
celebrates successes
ensures cross-training of employees
ensures fair administration of policies
understands and implements emergency plans

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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