Duty Manager, Marriott Bonvoy

Duty Manager

Marriott Bonvoy

Location:

Indonesia, Ubud

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Duty Manager will assist the Front Office Manager by supervising front office operations, ensuring guest and employee satisfaction, and maximizing departmental performance. Responsibilities include supporting the team, resolving complaints, improving service, and implementing organizational policies.

Job Responsibility:

Administering front office functions
Supervising staff on daily basis
Leading, influencing and encouraging team members
Ensuring customer satisfaction and quality service
Handling guest complaints and disputes
Performing duties in absence of employees
Monitoring and supporting guest services and front desk goals
Participating in departmental meetings
Communicating critical information to the team
Resolving grievances and implementing corrective actions.

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.

What we offer:

Equal opportunity employer
Inclusive, people-first culture
Supporting a diverse workforce
Comprehensive non-discrimination policy.

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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