Editor II, Robert Half

Editor II

Robert Half

Location:

United States, Seattle

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Opportunity for an Editor II in Seattle, WA, focusing on managing and publishing Standard Operation Procedures (SOPs) for internal support teams. Involves collaboration with Content Management Specialists, quality assurance, and technical adaptation.

Job Responsibility:

Ensure the staging and publishing of SOPs within the content management system
collaborate with Content Management Specialists to understand their draft SOPs and transform the documentation into the required coded format
perform copy editing tasks on the documents prior to publishing to the SOP repository
operate a complex staging system that identifies the marketplaces and languages supported by the SOP
ensure the quality and usefulness of all content published to the SOP repository
seek clarity in ambiguous situations to ensure customers have the best possible experience
work with Content Specialists to improve the SOP before publishing, should any issues arise
demonstrate efficiency in managing a queue of work, with the ability to prioritize tasks and meet deadlines
adjust to changes in priorities and production responsibilities, working well within a team environment
innovate to update and create process and technical solutions to problems
correct grammar and spelling mistakes made by the Content Specialist
provide high-quality content and be resourceful, customer-focused with an ability to work independently under time constraints.

Requirements:

Proficiency in Customer Service
excellent communication skills, both written and verbal
ability to manage documentation effectively
commitment to quality
proficiency in time management
experience in production, specifically in a publishing or media environment
familiarity with managing websites, including design, updates, and troubleshooting
proficiency in English language, both written and spoken
knowledge of HTML and coding
experience in standard operation procedure
understanding of business process functions
proficiency in XML technologies
knowledge of A Plus, or other similar software
familiarity with assertion markup language
experience with content management system (CMS)
ability to utilize repository tools
experience in content management
excellent spelling skills
ability to provide technical solutions
familiarity with various marketplaces.

What we offer:

Medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan.

Additional Information:

Job Posted:

March 21, 2025

Work Type:

On-site work

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