End User Support, Robert Half

End User Support

Robert Half

Location:

United States, Irving

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Robert Half has a client located in Irving, seeking an End User Support. If you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment, you will thrive in this position. This an End User Support position, which is a contract to hire opportunity, is located in Irving area.

Job Responsibility:

Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
Research and resolve basic network (VPN, network printer), hardware, and software application problems
Document and track the details of the problem, both status and resolution, within the help desk tracking application
Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.

Requirements:

Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
Research and resolve basic network (VPN, network printer), hardware, and software application problems
Document and track the details of the problem, both status and resolution, within the help desk tracking application
Communicates and follows-up with the user while working the problem and ensures successful and timely completion of the problem
Provide assistance with division office moves, computer refreshes and fill-in for division IT personnel on an as-needed basis
Administer user accounts for Active Directory and Office 365 suite including Outlook, Excel, etc.
Microsoft Office 365 application support experience: OneNote, OneDrive, etc.
Active Directory experience: create/delete users, password resets etc.
Azure Active Directory experience is a plus
Remote software: Bomgar, TeamViewer, or similar tools
Troubleshoot VPN issues – Cisco AnyConnect

Nice to have:

Azure Active Directory experience

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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