Engagement Specialist - Customer Service/Sales Rep, LHH

Engagement Specialist - Customer Service/Sales Rep

LHH

Location:

United States

Category:

Customer Service

Contract Type:

Employment contract

Salary:

22.00 USD / Hour

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Job Description:

We are looking for an engagement specialist that will be the first point of contact for our clients. The successful candidate will be able to educate individuals about their LHH career transition services and connecting them to resources based on their needs. They will be mindful to the emotions that our clients are experiencing regarding the uncertainty they face about their future.

Job Responsibility:

Demonstrate knowledge of all LHH programs, features, and benefits during phone calls
Provide professional and timely follow up to all client and individual inquiries
Manage individual expectations by clearly communicating next steps and timing
Meet and/or exceed established engagement KPI metrics
Adhere to established outreach protocols
Accurately and properly document engagement efforts in ORBIT
Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
Utilizing software, databases, scripts, and tools appropriately
Taking part in training and other learning opportunities to expand knowledge of company and position
Adhering to all company policies and procedures

Requirements:

High school diploma or equivalent
Prior customer service/sales experience
Professional and articulate voice
Excels working in a fast-paced environment with evolving business needs
Able to work a set Monday-Friday schedule
Home office that is noise and distraction free
Computer with USB headset
Internet with a wired Ethernet connection to PC/Laptop
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What we offer:

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Paid Training

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Parttime

Work Type:

Remote work

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