Engineer - GMS L2 Backup Commvault, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The role involves working as a member of a 24/7 IT backup operations team, maintaining and troubleshooting enterprise backup solutions while leading communication between various stakeholders and ensuring customer satisfaction.

Job Responsibility:

Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Backup related processes
Taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Zerto / Commvault / Cloudian backup operations and return systems to operational status
Leading communication between technical teams, customer and internal organization
Maintaining complex Backup Solutions involving Virtual libraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN or Library components
Supporting and troubleshooting backup, recovery and archiving in a large, complex and widely distributed environment
Analyzing daily backup failures, identifying root cause and resolving issues systematically
Provide status and progress reports for backup environment related activities and tasks
Plan and implement best practices for backup solutions
Proactive measures to ensure adequate storage capacity
Create and update documentation for backup procedures, solutions, licensing and applicable project artifacts
Perform configuration changes as per design and build
Capability to upgrade backup software across different versions and regular patching in backup environment.

Requirements:

Professional degree or equivalent experience and 4+ years related IT experience
Hands on experience, at least 4+ years, in Operations and Support on Backup applications: Zerto, Veeam, Data Protector, Commvault, NetBackup
Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis
General knowledge of networking concepts and iSCSI protocol
Basic knowledge & understanding of different types of Zerto, Veeam, Data Protector, Commvault
Backup failures, resolving them in collaboration with Commvault support
Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvault issues
At least 04 years of Enterprise Backup Zerto and Netbackup troubleshooting or Administration experience
Network fundamentals
Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, Basic Backup failure troubleshooting
Understanding of Tape rotation and Tape management on Physical Tape Libraries in Backup environment
D2D and/or Physical Library Backup Products – StoreOnce, MSL Tape Libraries or equivalent
At least one Operating system
Knowledge of Remote Support and Remote monitoring processes and concepts (preferable)
Tools Knowledge on Service Now (preferable)
ITIL Certified (preferable)
Ideal candidate will be trained & certified in Zerto, Veeam, Commvault (or any Enterprise Backup application). Additional understanding of Data Protector or other enterprise backup software preferred.

Nice to have:

Knowledge of Remote Support and Remote monitoring processes and concepts
Tools Knowledge on Service Now
ITIL Certified
Additional understanding of Data Protector or other enterprise backup software.

What we offer:

Comprehensive benefits suite supporting physical, financial and emotional well-being
Personal and professional development programs
Diversity, Inclusion & Belonging initiatives
Opportunities for career growth and learning.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Engineer - GMS L2 Backup Commvault