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The position involves working in a hybrid IT environment with responsibilities tied to VMware-based virtualization, datacenter operations, leadership in technical escalations, communication with technical teams, and the resolution of complex technical issues. The role requires expertise in VMware, scripting, automation, and cloud computing.
Job Responsibility:
Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process
manage datacenter projects and provide Multivendor Technical leadership
maintain managed Storage & Backup operations
resolve problems and return systems to operational status
lead communication between technical teams, customers and internal organization
support and troubleshoot complex VMware/Virtualization issues
Experience in designing, deploying, and managing VMware-based virtualization
expert-level proficiency in VMware vSphere, VMware NSX, and VMware vSAN technologies
expert-level proficiency in Disaster recovery solutions like SRM, Metro Cluster, Stretched Cluster
expert-level proficiency in designing VMware environment based on Performance Requirement
strong scripting and automation skills using tools such as PowerShell, Python, or VMware PowerCLI
strong experience in Upgrading VMware components and tackling issues during upgrades
expert-level proficiency in designing customer workload specs based on the requirements from application
expert-level proficiency on storage and network protocols supported by VMware
fundamental knowledge on hardware, network and storage concepts is a must
solid understanding of cloud computing principles and architectures, including private, public, and hybrid cloud models
excellent analytical and problem-solving skills, with the ability to troubleshoot complex VMware issues and drive resolution
strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) would be a plus
experience with other cloud platforms such as AWS, Azure, OLVM or Google Cloud Platform (GCP) is desirable
4+ years of demonstrated experience in VMware troubleshooting including service and support on Virtualization, vSAN
Knowledge of Remote Support and Remote monitoring processes and concepts
Knowledge on ServiceNow
ITIL Foundation certification preferred.
Nice to have:
VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP)
experience with other cloud platforms such as AWS, Azure, OLVM or Google Cloud Platform (GCP)
ITIL Foundation certification preferred.
What we offer:
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
programs for personal and professional development
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