Enterprise Deal Operations Team Lead, Scaled Deal Support, Atlassian

Enterprise Deal Operations Team Lead, Scaled Deal Support

Atlassian

Location:

Philippines, Manila

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This is a remote position requiring location in the Philippines. The role focuses on managing a team of Enterprise Deal Associates, leading customer service functions around QTC (quote-to-cash), and improving enterprise deal management processes for a global software company.

Job Responsibility:

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

Requirements:

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Nice to have:

Must have a working knowledge of Salesforce
Familiar with order management practices and processes
Proficient in Excel, including manually creating ad hoc formulas to calculate contract pricing.

What we offer:

Health coverage
Paid volunteer days
Wellness resources.

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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