Enterprise Operation Support Specialist, Atlassian

Enterprise Operation Support Specialist

Atlassian

Location:

Philippines, Manila

Category:

Sales

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As an Enterprise Operation Support Specialist, you will support the post-sales lifecycle for strategic accounts and complex transactions. Responsibilities include billing, invoicing, and SOX compliance, while collaborating across teams to resolve contract and sales issues.

Job Responsibility:

Provisioning cloud licenses following the sale of Atlassian’s newly integrated products and hybrid product bundles
Assisting the Accounts Receivable, Revenue Recognition, and Credit & Collections teams by answering questions about specific contracts and quotes
Ensuring that contract and quote data is maintained in CRM systems throughout the lifecycle of sales opportunities
Supporting the fulfilment of Atlassian’s monthly SOX compliance and reconciliation processes
Manually creating and sending order confirmations to Atlassian’s customers and channel partners after contracts are executed
Collaborating with Atlassian’s Cloud technical support teams, engineers, and Analytics organizations to troubleshoot or update account-specific data
Supporting Cloud customers with general billing, invoicing, and licensing questions
Supporting Atlassian sales teams, customers, Partners, engineers, and other technical support groups with provisioning Cloud product trials
Assisting internal Atlassian teams by locating and sending them copies of contracts, quotes, and invoices
Assisting with account reconciliation processes at the end of every month
Creating manual sales orders and updating contract and quote data in NetSuite or other order management software
Partnering with Deal Desk team members, including EDMs, Sr. Managers, Managers and Team Leaders to assign support request tickets to their regional teams

Requirements:

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
Must be highly proficient in Excel, including manually creating ad hoc formulas to calculate contract pricing
Strong ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Strong customer service background, the ability to work under tight deadlines, and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners
Outstanding verbal and written communication skills
Must have a working knowledge of Salesforce

Nice to have:

Bonus points for knowing about Oracle Fusion
Must be familiar with order management practices and processes

What we offer:

Health coverage
Paid volunteer days
Wellness resources

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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