Enterprise Sales Support Specialist, Atlassian

Enterprise Sales Support Specialist

Atlassian

Location:

Philippines, Manila

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Atlassian is looking for a Sales Support Specialist to provide post-sales support for Enterprise clients. This role supports the adoption and use of Atlassian products, and provides feedback to product and sales teams for improvement. The position involves using a strong B2B or B2C customer service background, managing billing, quoting, and licensing tasks, and collaborating across teams for seamless customer experience.

Job Responsibility:

Provide billing, quoting, and licensing support for internal sales team and external customers
Demonstrate exceptional customer service skills that will delight customers
Learn new systems and processes to support post-sales activities for Enterprise customers
Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance
Be flexible enough to adjust on the fly and strive to live the value of 'Don’t #@!% the customer'
Identify process gaps to recommend effective solutions and process improvement ideas

Requirements:

Extensive background providing customer and sales support through various channels, including direct and indirect sales
Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening
Experience creating quotes and supporting an end-to-end order management process
Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms
Ability to work under pressure and remain flexible to handle high volume and demands
Robust multitasking skills with strong attention to detail
Ability to identify process gaps or conflicts and propose effective solutions
A positive attitude
work with a sense of urgency
demonstrate timely and thorough execution
The capability to shift from one function to another with relative ease and proficiency
Strong understanding for software billing and licensing
Familiarity with ERP systems and Salesforce is essential
Previous B2B or B2C support experience providing billing and licensing support
Demonstrated talent at inspiring change from customer feedback

Nice to have:

Familiarity with Atlassian's suite of products, and experience using Jira Service Desk and Confluence
Experience in the enterprise software industry
Experience in process improvement and project management

What we offer:

Health coverage
Paid volunteer days
Wellness resources

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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