Enterprise Technical Architect, Atlassian

Enterprise Technical Architect

Atlassian

Location:

Germany, Munich

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Enterprise Technical Architect will work within the Atlassian Advisory Services team to deliver technical guidance and impactful solutions to enterprise customers. This role requires expertise in the Atlassian platform, collaboration with cross-functional teams, and customer-facing engagement to ensure adoption and success with Atlassian's solutions.

Job Responsibility:

Create technical solutions and prescriptive guidance for direct customer engagements
Grow your existing deep technical expertise in the Atlassian platform, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful adoption
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Drive value with internal teams across product and Customer Success & Innovation to improve the Atlassian product offerings
Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Requirements:

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in the Atlassian platform
Experience supporting the entire lifecycle of the Atlassian Ecosystem (researching, installing, supporting, and scaling Atlassian products and related apps)
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian or similar product
Fluent German language skills

Nice to have:

Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experience working with large customers in a consulting or technical expert capacity
Experience of migrating to Atlassian Cloud platform

What we offer:

Health coverage
Paid volunteer days
Wellness resources

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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