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We are offering a contract to permanent employment opportunity for an ERP/CRM Consultant in the healthcare, hospitals, and social assistance industry located in New Haven, Connecticut. The role involves working with various cloud technologies and enterprise resource planning systems, focusing on enhancing customer service and business processes.
Job Responsibility:
Manage and optimize the use of the Kronos Workforce and UKG Pro systems
Develop and implement client-side scripting solutions to improve system functionality
Utilize cloud technologies to facilitate efficient data management and system operations
Contribute to the configuration management process to ensure system stability and reliability
Develop APIs to enhance system integration and data exchange capabilities
Conduct AB testing to verify system performance and functionality
Document business requirements and processes to guide system development and modification
Use the Microsoft suite of products to support business processes and functions
Monitor and manage customer credit applications and records
Respond to customer inquiries and resolve issues related to the ERP/CRM system
Continually monitor customer accounts and take appropriate action as needed
Requirements:
Proficiency in Client Side Scripting
Familiarity with Cloud Technologies
Comprehensive understanding and experience with CRM systems
Extensive knowledge in ERP - Enterprise Resource Planning
Proficiency in Microsoft products
Experience in AB Testing
Ability to manage API Development
Understanding of Business Process Functions
Ability to create and manage Business Requirement Documents
Experience in Configuration Management
Familiarity with Kronos Timekeeping System
Proficiency in using Kronos Workforce tools
Experience with Kronos
Familiarity with UKG Pro
What we offer:
Medical, vision, dental, and life and disability insurance
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