Escalation Engineer, Corelight

Escalation Engineer

Corelight

Location:

United Arab Emirates

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endpoint detection, firewalls and many other technologies - but they can’t avoid leaving digital footprints on the networks they traverse. Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use, Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights. Our customers use these insights to speed incident response and proactively hunt for threats.

Job Responsibility:

Be the primary point of contact for all customer escalations/support cases including existing customers and POCs (Proof of Concepts)
Provide regular status updates to Customers and internal stakeholders following advertised SLAs
Provide best practices and accelerated support for Corelight solutions
Identify issues and develop and recommend solutions to the problem, including suggesting changes on the customer networks
Be an advocate for customers and coordinate across multiple teams (Engineering, Product Management, Sales, etc.) to maintain customer satisfaction and ensure the best possible experience

Requirements:

5+ years experience in a hands-on technical role focusing on post-sales support (troubleshooting, system administration, networking, security, etc.)
Must have a strong understanding of network security, incident response, and threat hunting
Proven experience with installation, configuration, and administration of various flavors of UNIX/Linux, Windows based systems, cloud (AWS, Azure, GCP), and virtualization (ESXi, Hyper-v, etc)
Must have strong networking experience
Excellent written and verbal communication skills
Work odd hours and be available to meet SLAs
On-call and weekend coverage may be required
BS/BA or equivalent in relevant field (CS, EE, MIS)

Nice to have:

Zeek scripting and/or Python experience
Expert application and protocol experience (SMB, HTTP, TLS/SSL including X.509 certificate handling, DNS, etc.)
Experience with packet captures (PCAP) and utilities (tcpdump, Wireshark, etc.)
Any professional or expert-level security certifications (CISSP, CISM, GIAC, etc.)

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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