Event Manager, Marriott Bonvoy

Event Manager

Marriott Bonvoy

Location:

United States, Aliso Viejo

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

5833.33 - 6666.67 USD / Month

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Job Description:

Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering. To follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty.

Job Responsibility:

Achieve banquets and catering sales goals on a monthly basis
Service all banquet functions, whether booked by group rooms or by catering
Follow all Renaissance ClubSport standard operating procedures and policies
Contact client within 72 hours of event turnover from Sales or Catering
Detail BEO’s and send to client for signature
Upgrade and up-sell catering menus
Utilize corporate event planning packages and spa packages
Be aware of the forecast and budget, and where we need to fill holes
Finalize rooming list and guarantees
Ensure proper credit for direct billing
Process rooming list
Ensure all agreements or contracts are correct and distributed
Identify and fill client needs for event space, audio visual and catering
Contact client 72 hours prior to event to confirm arrangements
Inspect operations daily
Maintaining a high level of customer satisfaction and quality standards
Conducting site inspections for prospective customers
Contact client within 24 hours of event for feedback
Send client thank you letter with meeting planner survey
Hold file for 30 days or until billing is finalized
Process all travel agent commission check requests
Be familiar with honored guest and Marquis procedures
Have knowledge of advance deposits procedures
Maintain a close working relationship with Culinary Team, Event Operations, Director of Food and Beverage, and Revenue Management
Identify and recommend new ideas, methods, and markets

Requirements:

Personable, Friendly Demeanor
Customer Service Obsession
Attention to Detail, Commitment to Quality
Communication Skills
Organization Skills, Ability to Handle Multiple Tasks
Computer (word processing, spreadsheet, PMS, MARSHA, SFA and Delphi) Skills
Professionalism, Responsibility
Write, speak, read, hear and see
Type and operate computer
Perform repetitive telephone work
Bend and lift up to 30 pounds
Set-up and take-down light equipment
To drive an automobile

What we offer:

Health Benefits (Medical, Dental, Vision HSA and FSA)
Childcare
Complimentary Family Sports Club Membership
Marriott Explore Travel Program
401(k) Plan
401(k) Company Matching
Employee Assistance Program (EAP)
Associate Discount
Life/AD&D insurance
Paid Time Off
Holiday Pay
Sick Pay

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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