Events Coordinator, Office Angels

Events Coordinator

Office Angels

Location:

United Kingdom, Livingston

Category:

-

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

An incredible opportunity has arisen to join one of our highly successful clients as an Events Administrator. In this busy role, you will be the first point of contact for customers, responding to enquiries with professionalism and efficiency. The successful candidate will sit within the events team and be responsible for providing accurate information and quotations to a diverse range of customers to secure new bookings. You will handle a variety of tasks, from answering phone calls and emails to processing card payments, ensuring that every customer receives first-class service.

Job Responsibility:

Respond promptly and professionally to customer inquiries via phone, email, and their website, addressing queries and delivering relevant information
Provide accurate quotations based on client requests, ensuring clarity and detail in all communications
Manage events calendar to ensure availability and avoid overbooking
Handle challenging customer situations with empathy and confidence, striving for satisfactory resolutions that enhance the client experience
Contact customers who have not responded to quotations to answer any queries they may have and try to secure their custom
Maintain accurate data entry and keep up-to-date records related to bookings, inquiries, and payments
Process card payments securely and efficiently, ensuring compliance with company protocols

Requirements:

Strong customer service skills and experience
Excellent communication skills, both verbal and written
Previous administration experience is essential
Strong computer skills
Professional demeanour
Ability to work under pressure and handle complex customer situations
Good attention to detail to ensure accurate data entry
Proactive attitude and a genuine commitment to ensuring customer satisfaction

Additional Information:

Job Posted:

March 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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