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Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Job Responsibility:
Manage daily shift operations of Housekeeping, Recreation/Health Club, and Laundry
ensure property guestrooms, public space, and employee areas are clean and well maintained
complete inspections
hold people accountable for corrective action
ensure guest and employee satisfaction
maintain operating budget
communicate guest room status to Front Desk
work with Engineering department on maintenance needs
supervise general cleaning schedule
prepare work assignments
inventory stock
order supplies
supervise staffing levels
ensure compliance with policies and procedures
handle guest problems and complaints
improve service performance
empower employees
conduct human resources activities
participate in employee performance appraisal process
interview and hire employees
provide training
participate in progressive discipline procedures
Requirements:
High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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