Executive Housekeeper, Marriott Bonvoy

Executive Housekeeper

Marriott Bonvoy

Location:

Canada, St. Andrews By-The-Sea

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Executive housekeeper direct and control housekeeping operations and staff of the housekeeping department. An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.

Job Responsibility:

Create 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house
Oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement
Establish and/or implement operating procedures and standards
Plan and coordinate the activities of housekeeping supervisors and their crew
Coordinate inspection or inspect assigned areas to ensure standards are met
Apply human resource management skills, such as hiring, training, scheduling and evaluating performance
Complete financial management tasks, such as setting and adhering to a budget
Approach all encounters with guests and employees in a friendly, service oriented manner
Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working
Comply at all times with Algonquin standards and regulations to encourage safe and efficient hotel operations
Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.)
Select and provide proper equipment and supplies for efficient and economical operation of the department
Establish and maintain standards of quality control
Review daily, weekly and monthly reports (i.e. labour, revenue, sales, occupancy, arrivals, VIP)
Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel and recommend repairs, painting, and furnishings
Supervise all staff including hiring, training, evaluations, payroll, and scheduling in accordance with company policy
Inspects Laundry area daily
Tracking of Linen inventory, check for overloading of washers and dryers
Inspect and ensure Laundry area is keep cleaned
Attend department head meetings as scheduled
Other duties as required

Requirements:

Minimum 5 years’ experience as a Housekeeping Supervisor / Assistant Manager
Proficiency with computers
Degree in Hospitality and Tourism or relevant experience is required
A team member with a positive attitude and a proven track record in results
Superior time management, organizational, problem resolution, and communication skills
Strong leadership, supervisory and decision-making skills
Strong commitment to quality & guest service orientation
Must be efficient. Ability to multitask in a fast-paced environment and maintain a high-level attention to detail. Self-motivated and able to manage people and processes
Must have strong customer support orientation (for internal/external customers) and demonstrate professional demeanor at all times

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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