Executive Housekeeper, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Morristown

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Job Responsibility:

Ensure the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner
Motivate, coach, counsel and discipline all Housekeeping personnel
Ensure compliance to Standard of the Week training
Establish and maintain a regularly scheduled cleaning program
Maintain and control all housekeeping equipment
Ensure compliance with all corporate Risk Management standards
Conduct monthly guest supplies and cleaning supplies inventories
Ensure that large guestroom turns are managed efficiently
Ensure consistency with departmental opening and closing procedures
Manage vendor contracts
Prepare and conduct all Housekeeping interviews and follow hiring procedures
Develop employee morale and ensure training of Housekeeping personnel
Inspect rooms daily
Inspect all VIP rooms prior to arrival
Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards
Maintain required pars of all Housekeeping and Laundry supplies
Conduct monthly and quarterly Housekeeping inventories
Ensure guest privacy and security
Monitor work orders and submit to Engineering
Conduct pre-shift meetings for room attendants and housemen
Balance and clear room status nightly
Review Housekeeping staff's worked hours for payroll compilation
Prepare employee schedule
Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Ensure implementation of all Highgate Hotel policies and house rules
Ensure sign off of all Service Standards by Position competencies for Housekeeping staff
Carry a pager at all times
Manage and organize large turn days
Monitor out-of-order, out-of-service, discrepant and show rooms
Maintain constant communication with Guest Services
Monitor and act on special requests
Maintain and monitor 'Lost and Found' procedures and policies
Establish and maintain key control system
Ensure participation within department for monthly Highgate Hotel team meeting
Focus the Housekeeping Department on their role in contributing to Medallia Scores
Monitor all V.I.P.'s, special guests and requests
Review Housekeeping log book and Guest Request log on a daily basis

Requirements:

At least 3 years of progressive experience in a hotel or a related field
or a 4-year college degree and at least 1 year of related experience
or a 2-year college degree and 2 or more years of related experience
Supervisory experience required
Must be proficient with MS Word and MS Excel
Long hours sometimes required
Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, including wearing nametags
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Executive Housekeeper