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Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Job Responsibility:
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner
Inspects guestrooms on a daily basis
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to verify adequate supplies
Supports and supervises an effective inspection program for all guestrooms and public space
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
Verifies all employees have proper supplies, equipment and uniforms
Communicates areas that need attention to staff and follows up to verify understanding
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
Requirements:
High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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