Executive Housekeeper, Marriott Bonvoy

Executive Housekeeper

Marriott Bonvoy

Location:

United States, Baltimore

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

45000.00 - 50000.00 USD / Year

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Job Description:

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. Handle guest complaints ensuring guest satisfaction. Hire, train and develop team members and ensure all required training is complete according to standards. Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Ensure all end of month reports are completed to standard. Assist staff with their job functions to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned areas. Manages all aspects of employee performance to ensure productivity and a quality work environment. Maintains Housekeeping Department’s annual budget. Performs housekeeping, laundry, and houseperson functions whenever necessary. Other duties as assigned.

Job Responsibility:

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department
Handle guest complaints ensuring guest satisfaction
Hire, train and develop team members and ensure all required training is complete according to standards
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts
Ensure all end of month reports are completed to standard
Assist staff with their job functions to ensure optimum service to guests
Monitor and maintain cleanliness, sanitation, and organization of assigned areas
Manages all aspects of employee performance to ensure productivity and a quality work environment
Maintains Housekeeping Department’s annual budget
Performs housekeeping, laundry, and houseperson functions whenever necessary

Requirements:

Minimum 1-3 years of housekeeping management experience in the hospitality industry
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
High school graduate or equivalent, some college preferred
Bilingual English/Spanish a plus
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment

Nice to have:

Bilingual English/Spanish

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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