F&B Sales Executive, Marriott Bonvoy

Marriott Bonvoy

Location:

China, Shanghai

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a F&B Sales Executive at JW Marriott Hotel Shanghai at Tomorrow Square, you will receive and distribute incoming faxes, keep office equipment in working order, transmit information or documents, and update records using computer databases. You will also assist management in various HR tasks, provide assistance to coworkers, follow company policies, and ensure impeccable guest service. This role requires effective communication, problem-solving, and the ability to perform physical tasks such as lifting and carrying objects up to 10 pounds.

Job Responsibility:

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Provide assistance to coworkers, ensuring they understand their tasks
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Answer guest questions regarding property services/features and hours of operation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

Receive and distribute incoming faxes to appropriate personnel and guests
Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected
Transmit information or documents using a computer, mail, or facsimile machine
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
Operate standard office equipment other than computers
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Provide assistance to coworkers, ensuring they understand their tasks
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Answer guest questions regarding property services/features and hours of operation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

What we offer:

Opportunities for training
Development
Recognition
A place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

View All Jobs In This Company

Job Link Share:

F&B Sales Executive