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We are offering a contract to permanent employment opportunity for a Facilities Assistant in the non-profit sector, located in San Francisco, California. As a Facilities Assistant, you will be expected to handle insurance claims related to property damage, tenant incidents, and liability matters, collaborate with various teams to gather necessary documentation for claims, and maintain detailed records of all claims.
Job Responsibility:
Handling and processing insurance claims pertaining to property damage and tenant incidents
Engaging with insurance carriers, adjusters, and third-party administrators to ensure swift and fair resolution of all claims
Working in conjunction with property managers, maintenance and janitorial staff to address incidents
Collaborating with property managers, facilities, asset management and accounting teams to collect required documentation for claims
Maintaining comprehensive records of all claims, incorporating incident reports, correspondence, invoices, payments, and settlement agreements
Conducting on-site investigations as needed to assess property damage and verify claims
Collaborating with internal stakeholders to ensure policy requirements are met in terms of timely reporting and filing of claims
Assisting in the creation and updating of claims management policies and procedures
Providing training to staff on appropriate claims reporting and risk management best practices
Preparing reports and summaries for senior leadership, risk management, and insurance brokers
Requirements:
Proficiency in CMMS (Computerized Maintenance Management System)
Familiarity with Concur
Experience with IBM AS/400
Knowledge of Kronos Timekeeping System
Proficiency in About Time software
Understanding of budget processes
Excellent communication skills
Experience in managing conference rooms
Strong customer service skills
Knowledge of insurance authorization processes
Previous experience in facilities management within a non-profit environment
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