Federal Data Center Technician, Hewlett Packard Enterprise

Federal Data Center Technician

Hewlett Packard Enterprise

Location:

United States, Manassas

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

The Federal Data Center Technician role at Hewlett Packard Enterprise involves providing technical support and consulting to Federal customers, ensuring solutions meet customer needs. Responsibilities include installation, configuration, troubleshooting, and resolving technical or business incidents in data center environments. Success is measured through customer satisfaction and SLA attainment. The candidate is required to have a TS/SCI Security Clearance with Full Scope Poly.

Job Responsibility:

Assisting and supporting end-users with technical issues and questions related to hardware – compute, network and storage systems via multiple support channels
Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions
Escalating tickets in accordance with existing SOPs, work instructions & knowledge articles
Creating, tracking and escalating tickets to pull in engineers to solve customer challenges
Order and track replacement parts
Maintain spare parts inventory
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Mentor/consult with team members, other organizations, customers, and vendors on complex issues.

Requirements:

US Citizen, TS/SCI Security Clearance with Full Scope Poly Required
Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired
Direct, Data Center experience, 2+ years
Fluent in English, both written and verbal
Technologically savvy, excellent use of systems
Quick learner
Excellent communication skills, verbal and written
Experience with ServiceNow, Nlyte and Jira a big plus
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Anticipate Customer needs, develop proposed solutions, and build consensus
Provide Mission Critical customer recommendations to improve processes
Experienced knowledge of change management process and tools in complex environment.

Nice to have:

Experience with ServiceNow, Nlyte and Jira a big plus
Excellent communication skills, verbal and written.

What we offer:

Comprehensive health and wellbeing benefits
Programs for personal and professional development
Diversity, inclusion & belonging initiatives.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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