Field Service Technician II, Baxter

Baxter

Location:

United States, West Chester

Category:

Health and Beauty

Contract Type:

Employment contract

Salary:

43200.00 - 59400.00 USD / Year

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Job Description:

The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company – owned medical equipment. In addition to the repair work, the FSII is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.

Job Responsibility:

Attend monthly safety meetings
Demonstrate a proactive approach to safety awareness and compliance
Optimally complete all required safety and compliance learning modules on a timely basis
Complete medical testing in a timely manner
Sustain a clean and safe work environment, including 5S activities
Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck
Identify safety concerns and correct as vital
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures
Performs complex repairs on medical products
Performs electronic, hydraulic, and pneumatic systems troubleshooting and repair of assigned products
Ability to apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently
Assess assigned products and prepare written estimates for repairs
Use of sophisticated test equipment for products assigned
Generate service revenue and complete activities required under service contract
Ability to perform routine cleaning & maintenance procedures on various medical products
Ability to perform pre‑installation maintenance, including ‘preventive maintenance’ (PM) and ‘between patient inspection’ (BPI) and modification procedures on various medical products, unassisted, to include:
Ability to visually, audibly, and manually inspect medical products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair
Ability to apply the appropriate tools in making required adjustments and repairs
Ability to supervise the readings of electronic meters and gauges
Ability to perform sweeping, mopping, and all other general “housekeeping” duties
Ability to load, unload, deliver, and remove medical products, weighing up to 1680 pounds, to and from customer accounts, unassisted using appropriate processes and safety techniques
Ability to move and maneuver Baxter products within Baxter service centers, healthcare facilities, and private homes, unassisted using appropriate processes and safety techniques
Ability to maneuver and secure medical products within truck beds, unassisted using appropriate processes and safety techniques
Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicle
Ability to assist nursing staff in transferring patients from existing beds onto Baxter products or interim stretchers
Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Ability to adapt to a constantly evolving daily schedule of activities
Ability to exercise good judgment in order to plan and coordinate effectively to satisfy customer demands
Ability to endure high levels of stress caused by various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the Field Service Tech I & II
Ability to complete written documents (records, reports, and forms) for internal, regulatory, and project documentation
Ability to read and comprehend (in English) technical bulletins pertaining to the repair and maintenance of Baxter products
Ability to navigate various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet, and other applications to obtain and enter information. Complete data analysis and interpretation as required
Ability to conduct effective, oral presentations of information to customers and coworkers to conduct:
In-services training sessions to hospital staff and caregivers
Product demonstrations
Participation in team meetings
Feedback of field activities
Cross‑training of coworkers to complete both service center and field functions.

Requirements:

High School Diploma or GED required
Applicable technical or trade school training preferred
2+ years working with medical devices in a hands-on environment required
Experience working with FDA-supervised products preferred
Previous driving/delivery experience preferred
Adapts to new technologies and becomes comfortable with the Microsoft Office Suite of products
Valid driver’s license and driving record that meets company and state requirement
Ability to acquire and maintain a DOT physical card required
Schedule flexibility/on-call
Occasional overnight travel may be required
Occasional overtime required
Good written and verbal communication skills
Ability to work independently
Ability to lead time effectively
Ability to resolve conflict
Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
Optimally present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

Nice to have:

Experience working with FDA-supervised products
Previous driving/delivery experience

What we offer:

medical and dental coverage
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Service Technician II