Field Service Technician II, Baxter

Baxter

Location:

United States, Kansas City

Category:

Contract Type:

Employment contract

Salary:

48000.00 - 72000.00 USD / Year

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Job Description:

The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company – owned medical equipment. In addition to the repair work, the FSII is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner. The hours of operation are Monday through Friday, 8am - 4:30pm. This is a full-time, onsite opportunity where the candidate must be local to Kansas City, MO.

Job Responsibility:

Attend monthly safety meetings
Demonstrate a proactive approach to safety awareness and compliance
Optimally complete all required safety and compliance learning modules on a timely basis
Complete medical testing in a timely manner
Sustain a clean and safe work environment, including 5S activities
Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck
Identify safety concerns and correct as vital
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures
Performs complex repairs on medical products including electronic, hydraulic, and pneumatic systems troubleshooting
Assess assigned products and prepare written estimates for repairs
Generate service revenue and complete activities required under service contract
Perform routine cleaning & maintenance procedures on various medical products
Load, unload, deliver, and remove medical products, unassisted
Provide on-call coverage, including weekends and holidays
Complete written documents for internal, regulatory, and project documentation
Conduct effective oral presentations and training sessions with customers and coworkers

Requirements:

High School Diploma or GED required
Applicable technical or trade school training preferred
2+ years working with medical devices in a hands-on environment required
Experience working with FDA-supervised products preferred
Previous driving/delivery experience preferred
Adapts to new technologies and becomes comfortable with the Microsoft Office Suite of products
Valid driver’s license and driving record that meets company and state requirement
Ability to acquire and maintain a DOT physical card required
Schedule flexibility/on-call
Occasional overnight travel may be required
Occasional overtime required
Good written and verbal communication skills
Ability to work independently
Ability to lead time effectively
Ability to resolve conflict
Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
Optimally present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

Nice to have:

Applicable technical or trade school training
Experience working with FDA-supervised products
Previous driving/delivery experience

What we offer:

Medical and dental coverage start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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