Field Service Technician II, Baxter

Field Service Technician II

Baxter

Location:

United States, Indianapolis

Category:

-

Contract Type:

Employment contract

Salary:

3600.00 - 4950.00 USD / Month ▼

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Job Description:

The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company – owned medical equipment. In addition to the repair work, the FSII is also responsible for product readiness for patient utilization on a wide range of rental and customer-owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.

Job Responsibility:

Performs complex repairs on medical products
Performs electronic, hydraulic, and pneumatic systems troubleshooting and repair of assigned products
Assess assigned products and prepare written estimates for repairs
Generate service revenue and complete activities required under service contract
Perform routine cleaning & maintenance procedures on various medical products
Load, unload, deliver, and remove medical products to and from customer accounts using appropriate processes and safety techniques
Provide on-call coverage including weekends and holidays
Conduct effective, oral presentations of information to customers and co-workers

Requirements:

High School Diploma or GED
Applicable technical or trade school training preferred
2+ years working with medical devices in a hands-on environment required
Experience working with FDA-supervised products preferred
Previous driving/delivery experience preferred
Adapts to new technologies and becomes comfortable with the Microsoft Office Suite of products
Valid driver’s license and driving record that meets company and state requirement
Ability to acquire and maintain a DOT physical card required
Schedule flexibility/on-call
Occasional overnight travel may be required
Occasional overtime required
Good written and verbal communication skills
Ability to work independently
Ability to lead time effectively
Ability to resolve conflict
Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc
Optimally present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

Nice to have:

Experience working with FDA-supervised products
Previous driving/delivery experience

What we offer:

Medical and dental coverage
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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