Field Service Technician II, Baxter

Baxter

Location:

United States, Indianapolis

Category:

-

Contract Type:

Employment contract

Salary:

43200.00 - 59400.00 USD / Year

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Job Description:

The Associate, Field Service II’s primary responsibility is to perform complex repair work on all customer and company owned medical equipment. In addition to the repair work, the FSII is also responsible for performing the same responsibilities as a FST I related to product readiness for patient utilization on a wide range of rental and customer owned medical products. This position requires operating a fleet vehicle in a safe manner as well as direct customer contact. Additionally, will provide 24/7 delivery, removal, and service support for products in service centers and customer accounts in a timely and professional manner.

Job Responsibility:

Attend monthly safety meetings
Demonstrate a proactive approach to safety awareness and compliance
Optimally complete all required safety and compliance learning modules on a timely basis
Complete medical testing in a timely manner
Sustain a clean and safe work environment, including 5S activities
Safely operate a fleet vehicle ranging in size from a cargo van up to a 26,000 pound truck
Identify safety concerns and correct as vital
Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures
Perform complex repairs on medical products
Perform electronic, hydraulic, and pneumatic systems troubleshooting and repair of assigned products
Apply manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently
Assess assigned products and prepare written estimates for repairs
Use sophisticated test equipment for products assigned
Generate service revenue and complete activities required under service contract
Perform routine cleaning & maintenance procedures on various medical products
Perform pre‑installation maintenance, including ‘preventive maintenance’ (PM) and ‘between patient inspection’ (BPI) and modification procedures on various medical products, unassisted, to include: visually, audibly, and manually inspect medical products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair
Apply the appropriate tools in making required adjustments and repairs
Supervise the readings of electronic meters and gauges
Perform sweeping, mopping, and all other general “housekeeping” duties
Load, unload, deliver, and remove medical products, weighing up to 1680 pounds, to and from customer accounts, unassisted using appropriate processes and safety techniques
Move and maneuver Baxter products within Baxter service centers, healthcare facilities, and private homes, unassisted using appropriate processes and safety techniques
Maneuver and secure medical products within truck beds, unassisted using appropriate processes and safety techniques
Perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicle
Assist nursing staff in transferring patients from existing beds onto Baxter products or interim stretchers
Provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits
Adapt to a constantly evolving daily schedule of activities
Exercise good judgment in order to plan and coordinate effectively to satisfy customer demands
Endure high levels of stress caused by various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the Field Service Tech I & II
Complete written documents (records, reports, and forms) for internal, regulatory, and project documentation
Read and comprehend (in English) technical bulletins pertaining to the repair and maintenance of Baxter products
Navigate various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet, and other applications to obtain and enter information
Complete data analysis and interpretation as required
Conduct effective, oral presentations of information to customers and coworkers to conduct: In-services training sessions to hospital staff and caregivers
Product demonstrations
Participation in team meetings
Feedback of field activities
Cross‑training of coworkers to complete both service center and field functions

Requirements:

High School Diploma or GED required
Applicable technical or trade school training preferred
2+ years working with medical devices in a hands-on environment required
Experience working with FDA-supervised products preferred
Previous driving/delivery experience preferred
Adapts to new technologies and becomes comfortable with the Microsoft Office Suite of products
Valid driver’s license and driving record that meets company and state requirement
Ability to acquire and maintain a DOT physical card required
Schedule flexibility/on-call
Occasional overnight travel may be required
Occasional overtime required
Good written and verbal communication skills
Ability to work independently
Ability to lead time effectively
Ability to resolve conflict
Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
Optimally present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization
Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

Nice to have:

Applicable technical or trade school training preferred
Experience working with FDA-supervised products preferred
Previous driving/delivery experience preferred

What we offer:

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Field Service Technician II