Field Technical Support - NonStop Servers, Hewlett Packard Enterprise

Field Technical Support - NonStop Servers

Hewlett Packard Enterprise

Location:

India, Mumbai

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work. The position involves applying advanced technical knowledge to handle technology areas, integrating knowledge to craft solutions for customers, and resolving incidents independently. Responsibilities also include identifying additional services for revenue growth, designing and delivering industry-specific support solutions, and coaching junior consultants.

Job Responsibility:

Apply advanced technical knowledge to operate one or more technology areas or customer groups that are critical or high-risk
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross-technology incidents independently
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Apply company solutions to meet highly complex customer needs
Identify additional services that could lead to future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise
Assist in managing delivery of industry support solutions
Lead Customer Expectation management as part of escalation process
Lead cross-team or large programs/projects
Coach or guide junior consultants.

Requirements:

Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in some technical area(s)
Intermediate skills in project management, communication, analysis and presentation
Provide suggestions for operational efficiencies
Working knowledge of various NonStop software products such as TMF, OSS, SCF, FUP, ENSCRIBE, NonStop SQL, SPOOLER, NETBATCH, OSM, NSE, DSMSCM, BACKUP/RESTORE, etc.

Nice to have:

Accountability
Active Learning
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Growth Mindset
Infrastructure as a Service (IaaS)
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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