Field Technical Support Graduate, Hewlett Packard Enterprise

Field Technical Support Graduate

Hewlett Packard Enterprise

Location:

Singapore, Singapore

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Field Technical Support is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems onsite technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

Job Responsibility:

Provide onsite support at customer sites with the installation, configuration, and implementation of compute and storage solutions
Provide onsite break fix support to troubleshoot and resolve technical issues/problems on customer systems
Work under the guidance and supervision of experienced team member to accomplish the assigned tasks
Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments
Handle customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
Deliver services, including customized services to large enterprise, complex or corporate accounts

Requirements:

Diploma / Bachelor’s degree or equivalent in Computer Science, IT, or related fields
Conceptual understanding of IT infrastructure environments
Basic software and hardware knowledge of computing, storage and peripheral devices
Communicate effectively to technical level and first-level management within an organization
Good analytical and problem-solving skills
Customer orientated with high level of service attitude

Nice to have:

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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