Field Technical Support, Hewlett Packard Enterprise

Field Technical Support

Hewlett Packard Enterprise

Location:

Malaysia, Kuala Lumpur

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office. The job involves managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The role requires solving various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. The job also involves delivering reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Job Responsibility:

Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
Provide software service, pre-sales, post-sales or service delivery support
Deliver services, including customized services to large enterprise, complex or corporate accounts
Use proactive monitoring procedures/tools to identify problem prevention opportunities

Requirements:

Minimum Vocational/Diploma/Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
Experience with support of full range of company products in Customer base
Broad knowledge of corporate policies, products, markets and processes
Thorough knowledge of administrative or technical practices
Proficient Field Technical Support skill set
Knowledge of assigned company hardware system platforms
Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
Knowledge of high availability system environments
Strong communication skills both verbal and written
Strong Customer relationship building skills
Ability to manage complex Customer problems
Ability to perform while under high-pressure situations
Project management, analysis, communication, scheduling, controlling, and presentation skills
Good teamwork with peers and company personnel
Demonstrate consistent, acceptable performance of all business fundamentals
Knowledge of portfolio of services
Basic knowledge of change management process and tools available
Schedule and participate in on-site account support meetings both internal and external

Nice to have:

Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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