Finance Intern, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

Malaysia, Putrajaya

Category:

Finance

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Manages and collects on an assigned A/R portfolio across multiple business segments. Researches and reconciles customer accounts, using several systems and tools. Ensures timely payment of HP receivables and resolution of customer issues preventing payment, and when necessary, negotiates and implements payment solutions within HP's policies and procedures in conjunction with the Credit Analyst. Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience. Minimize HP's bad debt through early identification of 'at risk' receivables. Understands and manages system strategies to maximize collection aging goals and Days Sales Outstanding (DSO).

Job Responsibility:

Manages and collects on an assigned A/R portfolio across multiple business segments
Researches and reconciles customer accounts, using several systems and tools
Ensures timely payment of HP receivables and resolution of customer issues preventing payment
Negotiates and implements payment solutions within HP's policies and procedures in conjunction with the Credit Analyst
Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience
Minimize HP's bad debt through early identification of 'at risk' receivables
Understands and manages system strategies to maximize collection aging goals and Days Sales Outstanding (DSO)

Requirements:

Able to commit minimum 5 months
Start Date: January
Execute daily collections strategies by effectively using collection tool GetPaid
Complete routine collection calls to determine payment status of accounts
Establish a sound business relationship with assigned customers
Set follow up calls and send dunning letters/emails/faxes (as needed)
Prioritize workload to meet performance objectives
Manage workload with minimal supervision
Manage a demanding assigned portfolio effectively
Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address internal customer issues impacting payment performance
Identify at-risk customers to Manager and/or Credit
Perform in position with understanding of company/department policies, procedures, and compliance rules (BU guidelines, AFM, SOX)
Provide exceptional customer service
Escalate/engage issues to appropriate internal ownership level (Sales, Credit, Operations and/or Management) within agreed business turnaround times
Identify and document customer disputes timely
Communicate customer issues effectively via defined processes to internal partners (i.e., Order Management, Tax, A/R, Finance, and Sales organization)
Identify root causes of delinquency and recommend or implement a workable solution
Identify bad debt or disputed receivables to be written off during the month and prepare the business case to be presented to your Manager and DRA (Default and Recovery Analyst) for further processing
Process refunds to customers per policy
Minimize rework and improve payment cycle times

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business
Calendar Management
Coaching
Computer Literacy
Creativity
Critical Thinking
Design Thinking
Empathy
Follow-Through
Group Problem Solving
Growth Mindset
Intellectual Curiosity
Long Term Planning
Managing Ambiguity
Office Administration
Policy and procedures
Recordkeeping
Risk Assessment
Service And Support Planning {+ 6 more}

What we offer:

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Specific programs catered to helping you reach any career goals
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Finance Intern