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This role is central to our operations in the education sector, where you will be instrumental in assisting students and families navigate the financial aid process, making higher education accessible and affordable.
Job Responsibility:
Assist in the management and administration of various financial aid programs
Counsel students and families on the financial aid process, including application procedures, eligibility requirements, and funding options
Guide students through the completion of financial aid applications, such as the Free Application for Federal Student Aid (FAFSA), ensuring accuracy and completeness
Oversee a caseload of financial aid applications, reviewing and verifying application materials, determining eligibility, and awarding financial aid packages based on established guidelines
Disseminate accurate and timely information regarding scholarship opportunities, grants, work-study programs, and alternative financing options
Participate in financial aid workshops, orientations, and outreach events to educate the community about financial aid resources and opportunities
Maintain the confidentiality of student records and adhere to detail oriented ethics and standards in all interactions and communications
Provide support to various student recruitment and retention initiatives
Deliver customer service while managing multiple tasks and priorities in a fast-paced environment
Requirements:
Possess strong knowledge of compliance regulations related to financial aid
Proven experience in customer service, ideally within an educational or financial environment
Familiarity with the disbursement process of financial aid
Prior experience in managing student financial aid, including grants, scholarships, and loans
Excellent analytical and problem-solving skills
Ability to communicate complex financial concepts clearly to students and parents
Proficiency in using financial aid management software
Detail-oriented with the ability to handle multiple tasks and meet deadlines
Bachelor's degree in finance, business administration, or related field
Ability to maintain confidentiality and adhere to data protection regulations
What we offer:
Medical, vision, dental, and life and disability insurance
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