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Our client a global loss adjusting company are currently recruiting for a technical expert with proven experience of handling a portfolio of Financial Lines claims. An ability to evidence technical excellence in the investigation and handling of Cradle to Grave and Delegated Authority instructions. Strong attention to detail. A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion, and a positive pro-active approach to service delivery. A team player with strong communication and correspondence skills. To manage a mixed portfolio of liability claims.
Job Responsibility:
Manage a mixed portfolio of liability claims
Maintain client relationships through management and delivery of SLA’s and achievement of KPI’s
Proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
Ensure all Adjusting activities are fully compliant with the company’s procedures, published company guidelines and external regulatory requirements
Requirements:
Proven track record of 5 years (+) conducting investigation and/or handling of claims
Established and successful conduct of key client mandates
Nomination on client accounts and/or suitability to be nominated
Evidence of delivery of 2.5 x salary from current portfolio (past) and known projected workflow (future)
Maintain client relationships through management and delivery of SLA’s and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities
Ensure all Adjusting activities are fully compliant with the company’s procedures, published company guidelines and external regulatory requirements
Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues
Project management skills in order to deliver targets within budgets and timescales
Ability to demonstrate attention to detail
Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively
Efficient use of technology
Ability to work on own initiative and within a team environment
Strong communication skills, both written and verbal
Excellent customer service & organisational skills
Insurance qualification (preferably ACII or ACILA) or Extensive claims adjusting experience
Previous involvement in insurer client relationship management
Nice to have:
Insurance qualification (preferably ACII or ACILA)
Previous involvement in insurer client relationship management
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