FLEX IT Technician, Legal IT Systems, Marriott Bonvoy

FLEX IT Technician, Legal IT Systems

Marriott Bonvoy

Location:

United States, Bethesda

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

29.51 - 51.15 USD / Hour

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Job Responsibility:

Providing day to day hardware and software technical support to the Law Department, Global Communications & Public Affairs, and Lodging Development Departments
Manning on-site Help Desk and providing off-site systems support
Functions as first point of contact for technology issues
Troubleshoot and resolve software/hardware malfunctions
Troubleshoot software problems and install upgrades or fixes
Troubleshoot network issues
Liaise with hardware vendors, hardware repair, and 2nd/3rd tier internal IT resources
Process and fulfill IT service requests
Keep users informed about the status and progress of incident resolution
Prepare knowledge base articles for common problems and their solutions
Setup laptops for new hires and replacements
Assist clients with connecting their mobile devices to the Marriott network
Provide information on ordering and setting up Marriott provided phones
Work with departing associates to transfer email and files
Install local hardware peripherals and software
Maintain the department’s technology inventory
Maintain hardware inventory
Maintain a hot spare/loaner pool of hardware
Participate in hardware/software pilots in support of new technologies
Assist in data collection and preservation efforts
Other special technology projects as applicable

Requirements:

Minimum high school degree, college degree preferred
Three (3) years related experience. Experience supporting technology operations in a Law firm or in-house Law department preferred
Strong customer service skills
Strong troubleshooting skills
Expertise in end user hardware in a network environment
Expertise in the legal environment software applications including the Microsoft Office Suite, document management, records management, matter management, document assembly and electronic billing databases
Expertise in mobile devices such as Apple iphone and ipad and Android devices
Ability to read and understand technical documentation
Works well with all levels of client
Superior attention to detail and flawless execution
Openness to change and new technologies
Strong written and oral communication skills
Ability to work under pressure and tight time lines
Certifications such as Modern Desktop/Endpoint Administrator Associate, CompTIA Server+ preferred

What we offer:

Medical
Dental
Vision
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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