FLEX Senior Manager, AX Product Designer

• Meets deadlines once agreed upon
• ensures teams and directs also meet deadlines
• Provides regular status updates through appropriate channels
• Successfully and autonomously support multiple tracks of work at once
• Accepts critique and critiques work of others in a helpful and professional manner
• Communicates in a timely and appropriate manner
• Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
• Provides subject matter expertise on Associate Experience including associate needs and interactions to ensure optimal infusion throughout digital products
• Provides information architecture / user experience / visual design oversight through review and critique for all products to promote a cohesive user experience
• Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications
• Partners closely with the Customer Experience (CX) teams to ensure continuity across Customer and Associate channels, where applicable
• Works collaboratively with other sub-disciplines in User Experience as well as other teammates across the organization
• Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings
• Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc
• Ability to take qual/quant dashboards/results and translate into an actionable design strategy
• Collaborates with product managers to ensure priorities align with business objectives and KPIs
• Uses various user research methodologies to get design feedback and iterates designs based on findings
• Expertise level understanding of design tools such as Figma, Sketch and Invision DSM and uses this knowledge in extending and maintaining a Design System
• Keeps technical knowledge up-to-date and applies new knowledge to job
• Works and leads independently with minimal supervision, but knows when issues should be escalated to manager
• Foster relationships with key partners within and beyond the digital space
• Presents work with clarity and confidence
• explains complex matters so that others can understand
• Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation
• Demonstrates self-confidence, energy and enthusiasm
• Performs other reasonable duties as assigned by manager

• 8+ years experience in digital product design, UX/UI, and/or experience design
• 4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience
• Demonstrated success in creating end-to-end UX design and supporting engineering throughout the development lifecycle for digital products
• Solid background/understanding of UX, design thinking, methodology, and design operations
• Proven experience delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with accessibility and inclusivity in mind
• Understands and advocates for associate needs and how those manifests through digital experiences
• Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)
• Proactively maintains a keen focus across product areas, user research insights, and technical feasibility to ensure journey-wide synergy
• Communicates with designers, product manager, and developers through appropriate visuals, annotations, documentation and deliverables
• Proven ability to collaborate with cross-functional teams in support of specific business and development priorities, work well with counterparts from various disciplines, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills

• Experience with SaaS and/or enterprise tools
• Experience with Agile / SAFE development methodologies
• Demonstrated ability to deliver results under ambiguous landscapes, breaking complexity into understandable chunks, bringing ambiguity into focus
• Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes
• Strong grounding in general usability and transactional design best practices
• Demonstrated success in working in a large-scale design team, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, web site, or other digital product within the commerce or travel space

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts