FLEX Senior Manager, Business Process, Marriott Bonvoy

FLEX Senior Manager, Business Process

Marriott Bonvoy

Location:

United States, Bethesda, MD

Category:

Consulting

Contract Type:

Not provided

Salary:

52.06 - 66.83 USD / Hour

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Job Description:

The Senior Manager, Business Process is a key member of the Associate Experience + Business Process team within the Business Transformation Office (BTO), reporting to a Director of Business Process. The position is primarily responsible for supporting the company’s business process team and center of excellence to support the delivery and adoption of Marriott’s Digital and Tech Transformation (DTT) program and other initiatives being led by the BTO. The BTO has been established to enable and accelerate enterprise-wide transformations through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will support the central orchestration, guidance, and maintenance of how business process design is supported across the organization to drive consistency, integration and value.

Job Responsibility:

Support development and expansion of End-To-End Business Process Design
Support development and expansion of Business Process Center of Excellence
Support development and expansion of Process Improvement initiatives
Support best practices, methods, processes, tools, and templates for successful execution of DTT and other efforts
Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
Manage time effectively and conduct activities in an organized manner
Present ideas, expectations, and information in a concise, organized manner
Perform other reasonable duties as assigned by manager

Requirements:

4-year degree from an accredited university in Business Administration, Marketing, or related major and 4+ years of relevant professional experience
OR 6+ years of relevant professional experience in marketing or related function
Experience in business process design
Experience working with Business Process Mapping Tools
Consulting experience desired
Hospitality experience desired
Ability to translate complex concepts in a simple, engaging way
Strong planning and execution skills
Facilitation skills
Collaboration skills

Nice to have:

Experience working with Business Process Mapping Tools
Consulting experience desired
Hospitality experience desired

What we offer:

Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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