Floor Supervisor, Marriott Bonvoy

Floor Supervisor

Marriott Bonvoy

Location:

China, Luoyang

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Floor Supervisor at Luoyang Marriott Hotel inspects guest rooms, coordinates housekeeping activities, addresses guest needs, and manages interdepartmental communication while upholding Marriott's quality and hospitality standards.

Job Responsibility:

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
assist Housekeeping management in managing daily activities
act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
document and resolve issues with discrepant rooms with the Front Desk
prepare, distribute, and communicate changes in room assignments
communicate issues to next shift
complete required paperwork
assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
follow all company and safety and security policies and procedures
report any maintenance problems, safety hazards, accidents, or injuries
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
ensure adherence to quality expectations and standards
move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
perform other reasonable job duties as requested by Supervisors.

Requirements:

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience.

What we offer:

Opportunities for training, development, recognition
pursue your passions in a luxury environment with a focus on holistic well-being.

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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