Floor Supervisor

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
• run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
• assist Housekeeping management in managing daily activities
• act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
• document and resolve issues with discrepant rooms with the Front Desk
• prepare, distribute, and communicate changes in room assignments
• communicate issues to next shift
• complete required paperwork
• assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• follow company policies on safety and security
• report maintenance problems, safety hazards, accidents, or injuries
• ensure uniform and personal appearance are clean and professional
• welcome and acknowledge guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• speak with others using clear and professional language
• develop and maintain positive working relationships
• ensure adherence to quality standards.

• High school diploma or G.E.D. equivalent
• at least 1 year of related work experience
• at least 1 year of supervisory experience
• ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
• fine motor skills and hand-eye coordination
• ability to push and pull a loaded housekeeping cart over sloping and uneven surfaces
• ability to stand, sit, kneel, or walk for an extended period
• ability to read and visually verify information in a variety of formats
• ability to enter and locate work-related information using computers and/or point-of-sale systems.

none mentioned in text

• Inclusive, people-first culture
• diverse workforce
• professional development opportunities
• join a global team.