Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:

South Africa, Melrose Arch

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Assists the Front Office Manager in administering front office functions and supervising staff
Manages day-to-day operations
Develops specific goals and plans
Handles complaints and resolves conflicts
Supervises staffing levels
Ensures communication with employees
Supports management of Front Desk team
Ensures exceptional customer service
Manages projects and policies
Supports human resource activities
Provides information to supervisors and subordinates
Runs Front Desk shifts
Participates in departmental meetings

Requirements:

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Nice to have:

Adaptability
Communication
Problem Solving and Decision Making
Professional Demeanor
Building and Contributing to Teams
Driving for Results
Planning and Organizing
Coworker Relationships
Customer Relationships
Global Mindset
Organizational Capability
Talent Management
Applied Learning
Business Acumen
Technical Acumen
Guest Services
Front Desk
Problem Resolution
Basic Computer Skills
Mathematical Reasoning
Oral Comprehension
Reading Comprehension
Writing

What we offer:

Equal opportunity employer
Diverse workforce
Inclusive, people-first culture
Non-discrimination policy

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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