Fulfilment & ISL Manager, IKEA

IKEA

Location:

Philippines, Pasay

Category:

Logistics

Contract Type:

Not provided

Salary:

Not provided

Save Job

Job Description:

Lead and inspire the team by providing necessary tools, methodologies, and functional competence. Identify and develop talents within the organization, ensuring long-term competence building and succession plans. Participate in the Global fulfilment network, contributing to strategic direction, growth, and profitability. Convert the country’s business plan into fulfilment actions and goals to maximize growth. Integrate fulfilment considerations into the commercial calendar to maximize stock availability at the lowest cost. Ensure fulfilment capacity requirements are integrated into the country expansion plan. Develop the customer fulfilment business through innovations in technology, process improvement, and people development. Manage logistics costs and initiate actions to reduce costs, contributing to the total value chain results. Set clear goals and expectations and ensure compliance with internal and external laws/rules. Nurture a strong IKEA culture that values diversity and inspires extraordinary achievements. Secure purchasing within fulfilment according to the Procurement policy, ensuring compliance with sourcing requirements. Actively participate in creating the store business plan and align logistics and recovery actions with country strategies. Monitor performance and take actions to achieve growth, budget, and performance goals. Ensure compliance with the IKEA Code of Conduct, internal regulations, and local legislation. Contribute to a people and planet positive business, social connection, and environmental impact.

Job Responsibility:

Lead and inspire the team to ensure goods availability, efficient low-cost processes, and high-quality perception
Enhance the customer shopping experience through high goods availability, customer-centric service operations, and a safe store environment
Support individual development and business expansion with a robust succession plan for key positions
Synchronize supply and commercial needs to achieve optimal customer perceived availability across all sales channels at the lowest cost
Integrate global supply/logistics strategies into the country’s fulfilment approach for end-to-end optimization and function as an active partner in the country’s commercial team to ensure a high level of commerciality and great customer experience

Requirements:

At least 3 years of experience in a similar role, overseeing large teams (100+ headcount) in warehouse and/or retail store environments
Comprehensive experience in the logistics process, including strategic logistics planning
Understand how to recruit, lead, manage, and develop talent to build high-performing teams and secure future succession
Understand budget, cost, and key performance measurements to plan, follow up, and steer the business
Understand the business plan processes at regional, country, and store levels, and how to integrate fulfilment priorities
Understand capacity planning, analyze future needs, and formulate actions to meet these needs at the lowest total cost
Understand how other store and service office functions contribute to successful customer fulfilment operations
Know what logistics knowledge to contribute within the commercial team to raise overall commerciality across all sales channels
Understand the IKEA Code of Conduct, regulations, and legislation relating to health, safety, and security
Knowledge of the IKEA Concept description, including the vision, business idea, culture, and values
Know the IKEA Commercial Review process and support continuous development based on learning/results
Integrate the eight IKEA Key Values in interactions with store and service office teams and other stakeholders
Lead by fostering team and stakeholder engagement to achieve desired outcomes
Build trust and communicate clearly with different people in various situations
Manage a high-volume, agile retail environment to achieve desired results
Deliver with speed, simplicity, and flexibility, even in unpredictable situations
Follow up and optimize operational performance while considering tactical plans
Develop others through support, coaching, and training, while securing personal development

Additional Information:

Job Posted:

March 27, 2025

Expiration:

April 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Fulfilment & ISL Manager

IKEA

Location: Philippines, Pasay

Category: Logistics

Contract Type: Not provided