FX Applications Support Senior Analyst, Citi

FX Applications Support Senior Analyst

Citi

Location:

Australia, Sydney

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As an FX Application Support Analyst, you will play a key role in running and maintaining Citi’s critical franchise applications, ensuring stability and service improvements, and gaining exposure to Foreign Exchange processes and technologies. You will collaborate with business partners, development and infrastructure teams, and work in an SRE-focused culture to improve operations including latency, availability, performance, and capacity.

Job Responsibility:

provides technical and business support for users of Citi Applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize potential of applications used
assess risk and impact of production issues and escalate to business and technology management
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution
reviews and develops application contingency planning
partners with development and production support areas to prioritize bug fixes and support tooling requirements
participate in application releases
engages in post implementation analysis
analyzes implications of technology application to current environment
identifies risks, vulnerabilities and security issues and communicates impact
ensures essential procedures are followed
acts as liaison between users/traders, internal technology groups, and vendors
raises problems adhering to Service Level Agreements
acts as advisor or coach
provides evaluative judgment in complicated and unique situations
participates actively in support projects covering stability, efficiency, and effectiveness initiatives

Requirements:

5-8 years’ experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders

What we offer:

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits
diverse team of professionals
global network of people, data and relationships

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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