GC Voyager - Rooms Operations - W Suzhou, Marriott Bonvoy

GC Voyager - Rooms Operations - W Suzhou

Marriott Bonvoy

Location:

China, Suzhou

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Voyage Global Leadership Development Program is a full-time, paid development program for recent university graduates. It provides hands-on, discipline-specific training and a leadership-focused curriculum at a Marriott International managed hotel. Participants gain experience in various hotel functions, collaborate with senior leaders, and work on real-world assignments. The program spans 12-18 months and prepares graduates for supervisory or entry-level management roles.

Job Responsibility:

Cultivate customer relationships
Be a champion for innovation within the organization
Get exposure to managing projects & people
Improve processes & pitch new initiatives through your Voyage project
Take on special projects that will draw upon all your training
Meeting, greeting and providing assistance to ensure maximum guest satisfaction
Answer, record, and process all guest requests, questions or concerns
Liaising with guests, finding out their preferences and updating their Opera profiles
Managing and swiftly resolving guest complaints
Anticipate our guests needs and be able to think outside the box to create tailored experiences that leave our guests with lasting memories
Organize and coordinate group check-in/pre-registration procedures
Sell a room/accommodation to guests without reservations
Anticipate sold-out situations, identify how many rooms are over-committed
Block rooms in the computer, identify designated requirements
Run and check daily reports/contingency lists

Requirements:

Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
Superior critical-thinking & interpersonal communication skills
The ability to foster relationships & work collaboratively
The ability to self-manage & be a self-starter
A real desire for personal & professional growth
Work authorization in the country you apply

Nice to have:

Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered

What we offer:

Access to Marriott’s senior leaders and coaches
Opportunities to stand out
Mini-rotations across disciplines
Social collaboration tools with current and former Voyage participants
Immersion in Marriott’s rich culture and portfolio of global brands
Preparation for a supervisory or entry-level management role

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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